Privacy Policy of MetaMatrix Consulting
1. Introduction
At MetaMatrix Consulting, we recognize the fundamental importance of privacy and are committed to safeguarding the personal data of individuals who interact with our website and services. This Privacy Policy reflects our dedication to robust data protection, transparency, and accountability in accordance with applicable data privacy legislation, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and related laws. We strive to respect and uphold your rights in relation to your personal information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all individuals visiting or interacting with our website, located at metamatrixconsulting.com (hereinafter referred to as “our site” or “the Website”). MetaMatrix Consulting serves as the data controller for personal information collected through the Website, and determines the purposes and means of processing personal data. This policy governs the handling of personal data collected both directly and indirectly through use of the Website or via communications with us.
3. Categories of Data Processed
We collect and process the following categories of personal data, depending on your interaction with us:
a) Usage Data
Information regarding your interaction with the Website, including browser type and version, IP address, pages visited, time spent, clickstreams, and referral sources. This is generally collected via automated tracking tools and analytics software.
b) Account Data
Information provided when registering an account or contacting us, such as full name, email address, postal address, phone number, and account credentials.
c) Profile Data
Details about your preferences, service or product interests, purchase history, browsing behavior, and engagement with features of our site or services.
d) Communication Data
Records of communications exchanged with us, including emails, contact form submissions, support tickets, complaint details, and customer service history.
e) Technical Data
Device-specific data such as IP address, operating system, browser settings, system configuration, screen resolution, and language settings.
f) Transaction Data
Details related to purchases or service transactions, including payment method, billing and shipping address, transaction value, and delivery status. Note that payment processing is handled by secure third-party providers.
g) Preference Data
Where consented, we collect data relating to your marketing preferences, interest in specific services, engagement with our newsletters or campaigns, and opt-in/opt-out choices for communications.
4. Legal Bases for Processing
We only process personal data where we have a valid legal basis as defined under data protection legislation. Such legal grounds include:
– Consent: Where you have explicitly provided consent for particular processing activities, such as for marketing communications.
– Contractual Necessity: Where processing is required to fulfill a contract with you or to take steps prior to entering into a contract.
– Legal Obligation: Where processing is required to comply with legal obligations such as record keeping or regulatory compliance.
– Legitimate Interest: Where we process data to pursue our legitimate business interests, provided such use does not override your fundamental rights and freedoms (e.g., site security, analytics, fraud prevention, and service optimization).
5. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may ask us to correct or update inaccurate or incomplete information.
– Right to Erasure: You may request the deletion of your personal data subject to legal and contractual restrictions.
– Right to Restrict Processing: You may request limitations on our use of your data in certain circumstances.
– Right to Data Portability: You may request a transfer of your personal data directly to you or to a third party.
– Right to Object: You may object to processing based on legitimate interest or for marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable legal requirements.
6. Security Measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These include:
– Data encryption during transmission and at rest
– Role-based access control and account security features
– Regular system audits and penetration testing
– Secure data backups and disaster recovery protocols
– Ongoing staff privacy and security awareness training
Despite our efforts, no system can be guaranteed to be 100% secure. We encourage users to practice good security hygiene, such as using strong passwords and logging out after sessions.
7. International Transfers
Where personal data is transferred outside of the European Economic Area (EEA), we ensure a similar degree of protection is afforded by implementing one or more of the following safeguards:
– Valid European Commission Standard Contractual Clauses (SCCs) with third parties
– Transfers to countries deemed to provide an adequate level of data protection
– Other mechanisms as permitted by regulations, ensuring data subjects continue to have enforceable rights and effective legal remedies.
8. Data Retention
We retain personal data only as long as necessary for the purpose for which it was collected, and in line with applicable legal, operational, or regulatory requirements. Data is retained based on the following guidelines:
– Usage Data: Retained for analytical purposes for up to 12 months
– Account and Profile Data: Retained while your account remains active and for up to 6 years thereafter for compliance and legal requirements
– Communication Data: Retained for up to 3 years from last contact
– Transaction Data: Retained for up to 7 years for financial recordkeeping
– Preference Data: Retained until you update your preferences or withdraw consent
Upon expiry of retention periods, data is securely deleted, anonymized, or archived appropriately.
9. Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance functionality and user experience. These include:
– Essential Cookies: Necessary for core operation of the Website (e.g., session management, account login)
– Functional Cookies: Enable customization of your experience based on preferences
– Analytical Cookies: Help us understand user behavior and improve site performance
– Performance Cookies: Monitor system health and loading speed
We do not use cookies to collect sensitive personal data or sell user identities.
10. Cookie Management and Compliance
You can control and manage cookies through your browser settings or through our cookie consent banner available upon first visit to metamatrixconsulting.com. Under applicable laws such as GDPR and CCPA, you may:
– Opt-out of non-essential cookies at any time
– Withdraw previously granted consent at your discretion
– Prevent new cookies from being set via browser-level settings
We honor “Do Not Track” signals and provide opt-out mechanisms where applicable.
11. Children’s Privacy
We do not knowingly collect, process, or solicit personal data from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take prompt steps to delete such data. Parents or guardians who believe we may have collected such information can contact us at [email protected].
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our service offerings. Any material changes will be made available on this page with clear notice of updates. Continued use of metamatrixconsulting.com after changes signifies your acknowledgement and acceptance of the revised policy.
13. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:
MetaMatrix Consulting
Email: [email protected]
We take privacy seriously and are committed to resolving any concerns in a compliant, timely, and transparent manner.
This policy has been designed to ensure full compliance with data protection laws and to empower users of metamatrixconsulting.com with clarity and control over their personal information.