Privacy Policy for MetaMatrix Consulting
MetaMatrix Consulting (“we,” “us,” or “our”) is firmly committed to upholding the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website (metamatrixconsulting.com), services, and communications. We take our responsibilities in protecting your personal data seriously and handle all data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), with a privacy-first approach embedded into all of our data practices.
1. Scope of this Policy and Our Role as Data Controller
This Privacy Policy applies to all users of our website, metamatrixconsulting.com, and any associated services or communications. As the data controller, MetaMatrix Consulting determines the purposes and means of processing your personal data. If you have questions regarding the way your data is handled, you may contact us at [email protected].
2. Categories of Data Processed
We collect and process several types of personal data, depending on your interaction with our services:
– Usage Data: Includes information such as your browser type, IP address, time zone setting, accessed pages, session durations, referring websites, and clicks.
– Account Data: Includes your full name, email address, postal address, phone number, company affiliation (if applicable), and any data provided when creating or maintaining an account on our platform.
– Profile Data: Includes your preferences, behavioral data regarding your interaction with our services, interests, feedback, and responses to surveys or service improvement questionnaires.
– Communication Data: Includes your correspondence history with us, such as emails, customer service inquiries, online chat records, support requests, and any other direct interactions.
– Technical Data: Includes data about the device(s) you use to access our website, including hardware model, operating system, unique device identifiers, software versions, screen resolution, and mobile network information.
– Transaction Data: Includes details about products or services you have purchased through our platform, billing information, delivery or service fulfillment details, and financial transaction metadata (note: payments are processed by secure third-party providers and MetaMatrix Consulting does not store card information).
– Preference Data: Includes your marketing and communication preferences, subscription settings, and information about your expressed interest in particular services or offerings.
3. Legal Bases for Processing
We process your personal data only when there is a lawful basis to do so, including:
– Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as subscribing to our newsletters or accepting cookies.
– Contractual Necessity: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, detecting fraud, or maintaining security, and only if your rights do not override those interests.
– Legal Obligations: Where processing is necessary to satisfy legal or regulatory requirements.
4. Your Rights Under GDPR and CCPA
You have certain rights regarding your personal data, subject to applicable laws:
– Right of Access – You may request access to your personal information and obtain a copy of the data we hold.
– Right to Rectification – You may request correction of any inaccuracies in your information.
– Right to Erasure – You have the right to request deletion of your data in certain circumstances (“right to be forgotten”).
– Right to Restrict Processing – You may request that we suspend processing your data in certain cases.
– Right to Data Portability – Where technically feasible, you may request to receive your data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
– Right to Object – You have the right to object to processing conducted under legitimate interests or direct marketing.
– Right to Non-Discrimination (CCPA) – If you are a California resident, you will not be discriminated against for exercising your data rights.
To exercise any of these rights, contact us at: [email protected]. We will respond to verified requests in accordance with applicable laws.
5. Security Measures
Protecting your data is our priority. We implement appropriate technical and organizational measures to safeguard your personal information, including:
– End-to-end encryption of data in transit
– Access controls and role-based data permissions for our staff
– Secure data storage architectures and regular system vulnerability assessments
– Automated and manual data backups
– Ongoing privacy and security training for employees and contractors
While we strive to secure your personal data, it is important to acknowledge that no system is immune from all security risks. In the event of a data breach, we will notify affected individuals and regulatory authorities in accordance with legal obligations.
6. International Data Transfers
If your personal data is transferred outside of the country where it was collected, we ensure adequate protection through:
– Standard Contractual Clauses approved by the European Commission (for GDPR compliance)
– Protection frameworks appropriate to receiving jurisdictions
– Safeguards aligned with CCPA requirements for U.S.-based users
We only transfer data when adequate levels of protection are in place.
7. Data Retention
We retain personal information only for as long as necessary to fulfill legal, business, or accountability purposes. Retention periods vary depending on data category:
– Usage Data: retained for up to 12 months for analytics
– Account and Profile Data: retained as long as your relationship with MetaMatrix Consulting remains active, then 6 years for recordkeeping
– Communication Data: retained for up to 3 years
– Transaction Data: retained for tax, accounting, and regulatory obligations for up to 7 years
– Preference Data: retained for as long as consent remains valid or preferences remain unchanged
Data no longer required is securely deleted or anonymized.
8. Cookie Policy
Our website uses cookies and similar technologies to enhance functionality and user experience. Cookies fall into the following categories:
– Essential Cookies: Necessary to operate metamatrixconsulting.com, such as session cookies and user authentication.
– Functional Cookies: Enhance site performance and functionality, like remembering user preferences.
– Analytics Cookies: Collect aggregated information on how users interact with the website, helping us optimize our services. (e.g., Google Analytics)
– Performance Cookies: Help measure usage and performance of the content and interface.
9. Cookie Management and Legal Compliance
Upon your first visit to metamatrixconsulting.com, you will be presented with our cookie banner, allowing you to accept or customize your cookie preferences consistent with GDPR and CCPA requirements.
You can manage cookies through the settings within your browser or by using privacy tools available through your device or third parties. Withdrawal of cookie consent will not impact essential functionality but may affect certain features or content.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or legal guardian and believe that your child has provided us with personal data without your consent, please contact us at [email protected], and we will take appropriate steps to remove such data.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our legal obligations, technology, or business practices. If significant changes are made, we will provide notice on our website or via direct communication where appropriate. Continued use of metamatrixconsulting.com indicates your acknowledgment of the revised policy.
12. Contact Us
If you have any questions, concerns, or wish to exercise your data protection rights, please contact us at:
MetaMatrix Consulting
Email: [email protected]
Website: https://metamatrixconsulting.com
We are committed to compliance and transparency. If you believe your rights under applicable privacy laws are not being honored, you also have the right to lodge a complaint with your local supervisory authority.